Shipping policy

Overview

Kyanite Solutions Pty Ltd (“Kyanite”, “we”, “us”, “our”) supplies IT hardware, accessories, and related products via our online store, Kyanite Solutions eStore. All orders are shipped directly to customers from our trusted suppliers and distributors. We do not currently operate a walk-in retail store.

Where products are shipped directly from our suppliers/distributors, Kyanite Solutions eStore remains your point of contact for all order enquiries, shipping issues, returns, and warranty assistance.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been received.

  • Processing times may vary depending on supplier availability, stock levels, and public holidays.

  • Once your order has been dispatched, you will receive confirmation and tracking details where available.

Shipping & Delivery

Products are shipped direct from suppliers, which may result in:

  • Separate shipments for multiple items in a single order

  • Varying delivery timeframes per product

Estimated delivery times are provided at checkout where possible but are indicative only.

As a general guide, typical delivery timeframes after dispatch are:

  • Metro areas: 2–7 business days

  • Regional areas: 3–10 business days

  • Remote areas: 5–14 business days

Delivery timeframes may be affected by:

  • Supplier dispatch schedules

  • Courier delays

  • Regional or remote delivery locations

  • Peak periods (e.g. EOFY, Christmas)

If there is a significant delay or an item appears delayed in transit, please contact us and we will assist with tracking and resolution.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product type and size

  • Delivery location

  • Supplier freight charges

Some products may include shipping in the listed price.

Delivery Locations

  • We currently ship within Australia.

  • Delivery to remote or regional areas may incur additional transit time or charges.

Authority to Leave & Delivery Issues

Couriers may leave parcels in a safe place if no one is available to accept delivery (where the courier offers this option).

We recommend ensuring your nominated delivery location is secure. If you believe an order has been marked as delivered but cannot be located, please contact us as soon as possible so we can assist with investigation and next steps.

Incorrect Address Details

Customers are responsible for providing accurate delivery details at checkout.

Additional charges may apply for redelivery if an incorrect or incomplete address is supplied.

Stock Availability & Backorders

Stock availability is managed by our suppliers. If an item becomes unavailable or delayed after you place an order, we will contact you to:

  • Offer an alternative product

  • Provide an updated delivery timeframe

  • Arrange a refund if required

Click & Collect

Kyanite does not offer click & collect or in-store pickup. All orders are shipped directly to the nominated delivery address.

Questions

If you have questions about shipping, delivery timeframes, or your order, please contact us:

Email: eStore@kyanite.com.au
Website: https://kyanite.com.au